Don Jones has written an excellent business analysis article: What can we learn from the airlines? Having done my share of frequent flying I can attest to the veracity of his article. If more companies were anti-airline in their business practices I think they could be more profitable, their employees more productive and happy and customers highly satisfied. Why should it be so hard?
I am certified Microsoft professional, a Microsoft MVP and an IT veteran with almost 20 years of experience, much of it spent as an IT consultant specializing in Windows server technologies. I work today as an independent author, trainer and consultant. I've co-authored or authored several books, courseware, and training videos on administrative scripting and automation. My latest book is Managing Active Directory with Windows PowerShel: TFM 2nd Ed.(SAPIEN Press 2011).
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